FAQs: Transfer Service

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Can you organise transfers from our Excel schedule?
Yes. Send the passenger, flight, hotel and event details in Excel. We can sort the movements, group suitable pickups and prepare a consolidated summary for your approval. Let us know which guests require individual vehicles.
Will there be staff at the airport or event venue?
We can provide onsite coordination alongside our office support team. We agree the meeting locations, staff coverage and working hours as part of your event plan and quotation.
What happens when a delegate flight is delayed?
We monitor the flight changes and update affected pickups. Our office and onsite teams coordinate the revised schedule and vehicle arrangements, keeping the delayed guests on the plan.
Is an electric vehicle suitable for a long-distance transfer?
It depends on the route. Very long journeys and roads away from the main highway network may require time-consuming charging stops. We check the route and charging options before confirmation and can recommend a different vehicle.
Can I request a particular electric vehicle?
Yes, you can tell us your preferred model. Availability depends on the travel date, pickup area and route. Please check the vehicle category or model stated in your confirmation.
Can an electric MPV carry a family and all their bags?
Tell us the passenger count and bag sizes before booking. We check the seating and luggage arrangement for the actual vehicle rather than assuming every seat can be occupied alongside a full set of large suitcases.
Can you provide child seats?
Yes. Request them in advance and provide each child's age and size. We will confirm the suitable seat, availability and any applicable charge before the journey.
Can grandparents travel with a wheelchair?
Wheelchairs are available by prior arrangement. Tell us whether a passenger can transfer to a vehicle seat, what assistance is needed and the wheelchair dimensions. We confirm the vehicle and storage arrangement; wheelchair lifts and travel while seated in a wheelchair are not assumed to be available.
Can we have a slower day with breaks for the children?
Yes. An hourly private vehicle can suit a relaxed family day. Discuss the stops and timing with us beforehand so we can allow a practical schedule and confirm the booked hours.
Can you arrange both the wedding car and guest vans?
Yes. We can coordinate a premium or luxury car for the couple alongside cars, MPVs and vans for family and VIP guests. Larger guest groups can use our Bus & Coach service within the agreed transport plan.
Can you work from our wedding planner's timetable?
Yes. Send the timetable and guest movements in Excel. We consolidate the pickups, review the timings and agree any onsite coordination with your planner and our office team.
Are decorations and waiting time included?
Tell us what you need before booking. Decoration arrangements, photo stops, standby hours and any overtime terms must be agreed in the quotation; they are not automatically included with every wedding car.
Can you collect us from one hotel and take us to another city?
Yes. Give us both hotel names or addresses, your date, passengers and luggage. We confirm the route, suitable vehicle and quotation for your actual journey.
Can we add sightseeing stops along the way?
Please arrange sightseeing or extended meal stops before booking. We will allow for the additional time and confirm any change to the price. A direct transfer rate should not be assumed to include an extended sightseeing itinerary.
Should I book a one-way transfer or hourly service?
For a long one-way journey ending in another city, request the route transfer price. Hourly service is intended for the agreed local or return itinerary and does not automatically apply to a long-distance one-way trip.
What does the all-inclusive golf transfer price cover?
It covers the vehicle, driver, fuel, tolls and parking for the confirmed transport itinerary, plus the return or waiting arrangement stated in the quotation. Green fees, caddies and golf carts are separate course costs. Additional journeys or time outside the agreed plan are discussed before changes are confirmed.
Will all of our golf bags fit?
Tell us the number of players, golf bags and any additional suitcases. We check equipment space as well as seating and recommend a suitable car, MPV or van before you book.
Can you arrange the return after our round?
Yes. Tell us you need a round trip and agree the return pickup or standby arrangement in advance. Contact our team if the round runs differently from your planned timing.
Can I book a limousine for several appointments?
Yes. Share the complete itinerary and waiting requirements so we can confirm an hourly or multi-day chauffeur arrangement. A direct one-way transfer price does not automatically cover several appointments.
Can I choose the exact car model?
You can request a model or category. We check availability for your date and route, and identify the agreed vehicle category or model in your confirmation.
Where can I find airport limousine information?
Our Airport Limousine page explains flight details, arrival meeting arrangements and departure pickups. Both airport and other limousine journeys use our Transfer booking system.
Do I need to book an Airport Representative as well?
No. Airport Representative service is already included with your Oriental Escape arrival transfer. Follow the meeting instructions in your confirmation after immigration, baggage collection and customs.
Does the limousine include VIP Fast Track?
No. VIP Fast Track is a separate airport assistance service before immigration, with priority-lane access where eligible. The representative included with your transfer meets you in the public arrivals area after formalities.
What if my flight is delayed?
We monitor flight changes and coordinate the affected pickup. If you are rebooked onto another flight, your flight is cancelled or your airport changes, contact our team so we can update the arrangements.
Where do I book the limousine?
Use our Transfer booking system for the vehicle journey, providing the airport, destination, date, flight and passenger details. Airport assistance such as Fast Track is booked separately.
Will you take us to our hotel on Koh Chang or only to the pier?
We can arrange either a mainland pier drop-off or a transfer across to an island hotel in a suitable vehicle. Please provide the hotel name and check the destination on your quotation and booking confirmation. A mainland pier price should not be assumed to include the island hotel journey.
Are the Koh Chang ferry tickets included?
Check the ferry arrangement stated in your quotation. For an agreed through-transfer to an island hotel, we confirm the vehicle crossing and passenger tickets as part of that arrangement. A mainland pier drop-off does not automatically include ferry travel.
Can we travel to Koh Chang after a late flight?
Send your flight number and arrival date before confirming. We need to allow for airport formalities, the drive to the pier and the ferry service on that day. If the connection is not practical, discuss a mainland overnight stay and a later transfer rather than relying on the last ferry.
What time should we leave Koh Chang for a flight from Bangkok?
There is no single pickup time for every hotel and flight. Send the hotel name, airport and flight details so we can plan around the ferry, road journey and airport check-in. Queues and weather can affect the crossing, so allow a comfortable margin.
Does a Phuket Airport to Khao Lak transfer need a ferry?
No. Khao Lak is on the mainland and the journey from Phuket Airport is by road. Please provide your resort name so we can confirm the exact destination.
Does one Khao Lak price apply to every hotel?
Use the route page as a starting point and provide your full hotel name or location. We confirm the price for the actual destination, chosen vehicle and any requested stops before you book.
Where do we meet for our Phuket Airport pickup?
Your representative meets you in the public arrivals area after immigration, baggage collection and customs. Follow the meeting instructions in your confirmation. Representative service is included with your arrival transfer; airport VIP Fast Track is separate.
Can you collect us from Khao Lak for a return flight?
Yes. Send the resort name, departure airport, flight number and time so we can review a suitable pickup. Tell our team about flight changes and any additional stops before the journey.
More Questions
If you have any technical or travel related problems or questions, please contact us by sending a request through the query form, live chat or email. We will be on standby and ready to serve you.
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ORIENTAL ESCAPE

No.11, Soi Borommaratchachonnani 73, Borommaratchachonnani Road, Chim Phli, Taling Chan
Bangkok - Thailand 10170

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