FAQS:General?

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Can I have your WhatsApp number?
Currently, we do not utilize WhatsApp due to team-management limitations. However, you can seamlessly communicate with us via our website's LiveChat system. This platform allows our support team, as well as your assigned driver or guide, to join the conversation and provide continuous updates.

During Service: You are more than welcome to ask your driver or guide for their personal WhatsApp number directly on the day of your service.

For Urgent Matters: We highly recommend calling our 24/7 Customer Service Hotline at +66 (0) 91-007-0007 for immediate assistance.
Can I contact you via Facebook Messenger?
Currently, we do not utilize Facebook Messenger due to team-management limitations. However, you can seamlessly communicate with us via our website's LiveChat system. This platform allows our support team, as well as your assigned driver or guide, to join the conversation and provide continuous updates.

During Service: You are more than welcome to ask your driver or guide for their personal contact details (such as WhatsApp or Line) directly on the day of your service.

For Urgent Matters: We highly recommend calling our 24/7 Customer Service Hotline at +66 (0) 91-007-0007 for immediate assistance.
Can I contact you via LINE?
While we do not use LINE for general support due to team management efficiency, you can easily chat with us via our website's LiveChat. This allows our support team, as well as your assigned driver or guide, to stay connected and provide real-time updates.
During Your Service: Feel free to ask your driver or guide directly for their personal LINE ID on the day of your trip.
For Urgent Assistance: Please call our 24/7 Hotline at +66 (0) 91-007-0007 for immediate help.
What if I need to change or cancel my booking
If you want to cancel your travel arrangements, please send us a cancellation instruction by email or submitting our customer support. We will cancel your booking from the date we receive and acknowledge your written instruction to do so.
More Questions
If you have any technical or travel related problems or questions, please contact us by sending a request through the query form, live chat or email. We will be on standby and ready to serve you.
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ORIENTAL ESCAPE

No.11, Soi Borommaratchachonnani 73, Borommaratchachonnani Road, Chim Phli, Taling Chan
Bangkok - Thailand 10170

Email

Hour: Mon-Sat 10:00-18:00 h. GMT+7

Call Us

091-007-0007 [HOTLINE]

CUSTOMER SUPPORT