FAQs:

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What should I confirm before booking an Oriental Escape tour?
Check the programme, starting point, inclusions and change or cancellation terms. Tell us your hotel, travel date and any requirements so our team can check the selected trip before you confirm.
Are all Phuket tours private?
No. The selection includes private sightseeing, shared boat excursions and attraction tickets. A private transfer does not make a boat or venue private. Check the trip type and arrangements on the individual programme.
How do I choose between a Phuket city tour and an island trip?
A city tour suits a day focused on Phuket itself, often with more flexibility over stops. Island trips involve boat travel and a scheduled route. Compare time on the water, activity levels and return arrangements against your plans.
Is hotel pickup included in Phuket?
Pickup depends on the programme and ticket option. Send your hotel name so we can check the pickup area, meeting time and any transport supplement before booking.
Do Bangkok day tours stay inside the city?
Some focus on Bangkok while others travel to destinations outside it. Check the starting point, route and return arrangements; the destination names alone do not show how much driving is involved.
Can I take a Bangkok tour before my flight?
Share your flight time, airport, hotel and luggage details first. We need to check whether the selected route leaves enough time for the airport journey and check-in. Do not assume every day tour will fit.
Can a private Bangkok tour accommodate a slower pace?
Tell us about walking limits, children or older travellers when enquiring. We can check possible adjustments to a private programme. Admission times and particular activities may still limit changes.
Do Ayutthaya tours depart from Bangkok?
Several listed programmes depart from Bangkok, but check the starting point on the tour you select. Provide your hotel when enquiring so we can confirm pickup or meeting arrangements.
Does every Ayutthaya tour include a river cruise?
No. Some return by road and others include a cruise. Bang Pa-In Summer Palace is also included only on selected routes. Compare the itinerary rather than assuming these are standard stops.
Is an Ayutthaya day trip suitable for limited mobility?
Temple sites can involve outdoor walking, steps and uneven surfaces. Tell us about your needs before booking so we can check the planned stops and possible adjustments. Accessibility cannot be assumed across all sites.
What is the difference between a Chiang Mai city tour and a countryside trip?
A city programme concentrates on local sights. Countryside and mountain routes can involve longer drives and different walking conditions. Compare the full itinerary and return time when deciding.
Can I request a private Chiang Mai day tour?
Private options are identified on the programme pages. Check whether the vehicle, guide and individual activities are private, and tell us your preferred pace before confirming.
What should families check on Chiang Mai nature outings?
Review walking, steps, activity restrictions and time in the vehicle. Share the ages of children and any mobility concerns so we can check the specific programme rather than make a general suitability promise.
Do Chiang Rai tours start in Chiang Rai or Chiang Mai?
Starting points vary. Some programmes begin in Chiang Rai and others combine the two cities. Check the listed start and end cities and send your hotel details before booking.
Does a Golden Triangle tour include crossing a border?
A visit to the Golden Triangle or Mae Sai area does not automatically include an international crossing. Check the exact itinerary and any proposed border activity with the team before making travel plans.
Can I combine Chiang Rai temples and Doi Tung in one day?
Choose a listed route that includes the places you want to see, or ask the team to check a proposed combination. Driving time and opening arrangements may make a shorter selection more comfortable.
Which day trips can I take from Hua Hin?
The selection includes Phetchaburi cultural visits, nearby coastlines and national-park outings, alongside longer excursions. Compare the starting point, driving time and activity level on each programme.
Do Hua Hin cave and nature tours involve much walking?
It varies by route. Cave visits and waterfall trips may include steps, uneven ground or longer walks. Describe your group's needs so we can check the selected itinerary before booking.
Are wildlife sightings guaranteed on nature tours from Hua Hin?
No. Wildlife moves freely, and sightings depend on conditions on the day. Choose a nature trip for the wider experience and read the programme rather than relying on a particular animal sighting.
Are Pattaya attraction tickets the same as a private tour?
No. A ticket normally covers the stated admission option. A private tour has its own transport and itinerary arrangements. Check each listing for hotel pickup, meals and other inclusions.
Can I book a Pattaya show with hotel transport?
Check the packages on the selected show page. Transport may be included, optional or arranged separately. Send your hotel and preferred session so we can confirm the available option.
What should families compare when choosing Pattaya activities?
Look at the time outdoors, walking, session times and any age or height restrictions. Tell us the children's ages; a general family label does not mean every activity suits every child.
Are Krabi island tours private?
Several listed programmes offer private arrangements, but check the boat, vehicle and activity details separately. A private hotel transfer alone does not mean that all parts of the excursion are exclusive.
Can I join a Krabi tour from a hotel reached by boat?
Send the hotel name before booking. The meeting point and any connecting boat journey need to be checked; standard mainland pickup arrangements may not apply.
Can the route of a Krabi island trip change?
Yes. Water conditions and operator decisions can affect island stops and activities. Review the arrangements and change or cancellation terms for the selected programme.
Which Koh Samui tour is currently listed?
The current selection focuses on Angthong National Marine Park. Open the programme to check the boat arrangements, planned activities and departure details for your date.
What should I check before an Angthong Marine Park excursion?
Review time on the boat, island walking and any kayaking described in the programme. Tell us about mobility concerns or children so the operator's arrangements can be checked before booking.
Is pickup available from my Samui hotel?
Provide your hotel name and travel date. Pickup areas, times and meeting arrangements depend on the selected programme and must be confirmed before the trip.
Does an experience include a guide and transport?
Not always. A guide service, photo session, personal assistant and boat charter have different inclusions. Check the selected programme for the role of your host, meeting point, transport, admission and optional extras.
What should I share before choosing an experience?
Tell us your date, hotel, group size and available time. Mention any walking or boarding needs, photography preferences or specialist language requirements so our team can check the arrangements before you book.
Does every photography option include a photographer?
No. Photo sessions include a photographer, while the listed private river cruises offer one as an extra. Makeup is a separate preparation service. Check the inclusions on the exact programme before booking.
Are Thai outfits and makeup included in the photo session?
Thai costume rental and makeup are separate on the listed Wat Arun and Ancient City programmes. Check the chosen package, reserve any styling ahead of time and allow time to get ready before the photographs.
Where will I meet your team at Laem Chabang Port?
Follow the meeting instructions in your booking confirmation and look for your passenger or group name. We confirm the meeting point for your ship; it is not always beside the vessel. Please contact our team if you need help finding us rather than walking to the main port gate.
What happens if my cruise ship arrives early or late?
We track your ship's arrival in advance and adjust the pickup arrangements if it is early or late. If the ship is delayed, we wait for you. Docking time is different from the time you are ready after disembarkation, so follow your confirmed pickup arrangements and contact us if you are held up after coming ashore.
How far ahead should I book my port transfer?
Please book in advance so we can arrange the vehicle and port access for your ship. If your request is last-minute, contact our team to check whether a pickup can be arranged before making plans around it. A same-day request is not a confirmed booking, and availability should not be assumed.
Are Laem Chabang Port entry fees and road tolls included?
Yes. Port vehicle entry fees and the road tolls for the listed route are included in the transfer fare. Prices are per vehicle for a one-way journey, unless stated otherwise. Extra stops, sightseeing, waiting for a return journey or a different route need to be agreed separately; check the confirmed inclusions before booking.
Can you bring us back to the ship after visiting Bangkok or Pattaya?
Yes. You can arrange an outward transfer and a separate pickup back to the port. Tell us the return pickup location and your ship's all-aboard time. If you want the vehicle to stay with you for sightseeing, ask for an itinerary-based quotation instead. A guide and attraction admissions are not included in a standard transfer; check the chosen shore-excursion programme if you need them.
How much time should I allow before boarding my ship or catching a flight?
Tell us your ship's required boarding or all-aboard time, or your flight number and departure time. We can then review the pickup and route with you. Allow for disembarkation, traffic, port procedures and airline check-in where relevant. Journey times are estimates, not guarantees, and a tight connection needs to be checked before you book.
What if my cruise cancels its call or changes to another port?
Contact our support team as soon as your cruise line confirms the change. We will check whether the transfer can be rearranged and explain any effect on the fare. Any cancellation or refund will be reviewed under the terms of your confirmed booking, so please check with us before making a replacement reservation.
Which vehicle should I choose for cruise luggage or children?
Tell us how many people are travelling, the number and size of suitcases, children's ages, and any mobility equipment. The passenger limit alone does not show how many large bags will fit. Use the vehicle capacity information and ask our team to check the arrangement if you are unsure. Request a child seat in advance so it can be confirmed for your journey.
Can you organise transfers from our Excel schedule?
Yes. Send the passenger, flight, hotel and event details in Excel. We can sort the movements, group suitable pickups and prepare a consolidated summary for your approval. Let us know which guests require individual vehicles.
Will there be staff at the airport or event venue?
We can provide onsite coordination alongside our office support team. We agree the meeting locations, staff coverage and working hours as part of your event plan and quotation.
What happens when a delegate flight is delayed?
We monitor the flight changes and update affected pickups. Our office and onsite teams coordinate the revised schedule and vehicle arrangements, keeping the delayed guests on the plan.
Is an electric vehicle suitable for a long-distance transfer?
It depends on the route. Very long journeys and roads away from the main highway network may require time-consuming charging stops. We check the route and charging options before confirmation and can recommend a different vehicle.
Can I request a particular electric vehicle?
Yes, you can tell us your preferred model. Availability depends on the travel date, pickup area and route. Please check the vehicle category or model stated in your confirmation.
Can an electric MPV carry a family and all their bags?
Tell us the passenger count and bag sizes before booking. We check the seating and luggage arrangement for the actual vehicle rather than assuming every seat can be occupied alongside a full set of large suitcases.
Can you provide child seats?
Yes. Request them in advance and provide each child's age and size. We will confirm the suitable seat, availability and any applicable charge before the journey.
Can grandparents travel with a wheelchair?
Wheelchairs are available by prior arrangement. Tell us whether a passenger can transfer to a vehicle seat, what assistance is needed and the wheelchair dimensions. We confirm the vehicle and storage arrangement; wheelchair lifts and travel while seated in a wheelchair are not assumed to be available.
Can we have a slower day with breaks for the children?
Yes. An hourly private vehicle can suit a relaxed family day. Discuss the stops and timing with us beforehand so we can allow a practical schedule and confirm the booked hours.
Can you arrange both the wedding car and guest vans?
Yes. We can coordinate a premium or luxury car for the couple alongside cars, MPVs and vans for family and VIP guests. Larger guest groups can use our Bus & Coach service within the agreed transport plan.
Can you work from our wedding planner's timetable?
Yes. Send the timetable and guest movements in Excel. We consolidate the pickups, review the timings and agree any onsite coordination with your planner and our office team.
Are decorations and waiting time included?
Tell us what you need before booking. Decoration arrangements, photo stops, standby hours and any overtime terms must be agreed in the quotation; they are not automatically included with every wedding car.
Can you collect us from one hotel and take us to another city?
Yes. Give us both hotel names or addresses, your date, passengers and luggage. We confirm the route, suitable vehicle and quotation for your actual journey.
Can we add sightseeing stops along the way?
Please arrange sightseeing or extended meal stops before booking. We will allow for the additional time and confirm any change to the price. A direct transfer rate should not be assumed to include an extended sightseeing itinerary.
Should I book a one-way transfer or hourly service?
For a long one-way journey ending in another city, request the route transfer price. Hourly service is intended for the agreed local or return itinerary and does not automatically apply to a long-distance one-way trip.
What does the all-inclusive golf transfer price cover?
It covers the vehicle, driver, fuel, tolls and parking for the confirmed transport itinerary, plus the return or waiting arrangement stated in the quotation. Green fees, caddies and golf carts are separate course costs. Additional journeys or time outside the agreed plan are discussed before changes are confirmed.
Will all of our golf bags fit?
Tell us the number of players, golf bags and any additional suitcases. We check equipment space as well as seating and recommend a suitable car, MPV or van before you book.
Can you arrange the return after our round?
Yes. Tell us you need a round trip and agree the return pickup or standby arrangement in advance. Contact our team if the round runs differently from your planned timing.
Can I book a limousine for several appointments?
Yes. Share the complete itinerary and waiting requirements so we can confirm an hourly or multi-day chauffeur arrangement. A direct one-way transfer price does not automatically cover several appointments.
Can I choose the exact car model?
You can request a model or category. We check availability for your date and route, and identify the agreed vehicle category or model in your confirmation.
Where can I find airport limousine information?
Our Airport Limousine page explains flight details, arrival meeting arrangements and departure pickups. Both airport and other limousine journeys use our Transfer booking system.
Do I need to book an Airport Representative as well?
No. Airport Representative service is already included with your Oriental Escape arrival transfer. Follow the meeting instructions in your confirmation after immigration, baggage collection and customs.
Does the limousine include VIP Fast Track?
No. VIP Fast Track is a separate airport assistance service before immigration, with priority-lane access where eligible. The representative included with your transfer meets you in the public arrivals area after formalities.
What if my flight is delayed?
We monitor flight changes and coordinate the affected pickup. If you are rebooked onto another flight, your flight is cancelled or your airport changes, contact our team so we can update the arrangements.
Where do I book the limousine?
Use our Transfer booking system for the vehicle journey, providing the airport, destination, date, flight and passenger details. Airport assistance such as Fast Track is booked separately.
Will you take us to our hotel on Koh Chang or only to the pier?
We can arrange either a mainland pier drop-off or a transfer across to an island hotel in a suitable vehicle. Please provide the hotel name and check the destination on your quotation and booking confirmation. A mainland pier price should not be assumed to include the island hotel journey.
Are the Koh Chang ferry tickets included?
Check the ferry arrangement stated in your quotation. For an agreed through-transfer to an island hotel, we confirm the vehicle crossing and passenger tickets as part of that arrangement. A mainland pier drop-off does not automatically include ferry travel.
Can we travel to Koh Chang after a late flight?
Send your flight number and arrival date before confirming. We need to allow for airport formalities, the drive to the pier and the ferry service on that day. If the connection is not practical, discuss a mainland overnight stay and a later transfer rather than relying on the last ferry.
What time should we leave Koh Chang for a flight from Bangkok?
There is no single pickup time for every hotel and flight. Send the hotel name, airport and flight details so we can plan around the ferry, road journey and airport check-in. Queues and weather can affect the crossing, so allow a comfortable margin.
Does a Phuket Airport to Khao Lak transfer need a ferry?
No. Khao Lak is on the mainland and the journey from Phuket Airport is by road. Please provide your resort name so we can confirm the exact destination.
Does one Khao Lak price apply to every hotel?
Use the route page as a starting point and provide your full hotel name or location. We confirm the price for the actual destination, chosen vehicle and any requested stops before you book.
Where do we meet for our Phuket Airport pickup?
Your representative meets you in the public arrivals area after immigration, baggage collection and customs. Follow the meeting instructions in your confirmation. Representative service is included with your arrival transfer; airport VIP Fast Track is separate.
Can you collect us from Khao Lak for a return flight?
Yes. Send the resort name, departure airport, flight number and time so we can review a suitable pickup. Tell our team about flight changes and any additional stops before the journey.
What is the difference between our services
PRIVATE TOUR (Per Person) : A fully exclusive tour run solely for you, your family, or your friends with no strangers. It includes a private vehicle, a professional tour guide, and all-inclusive costs (entrance tickets, meals, etc.). You can start on any date or time at your convenience. Ideal for those who need special assistance, such as the elderly, people with disabilities, or families with small children.
*Note: While the price per person can be higher for small groups, it often becomes much cheaper than a Group Tour if you travel with a larger group of people.
GROUP TOUR (Per Person) : Often referred to as seat-in-coach or SIC. It offers the same all-inclusive benefits as a Private Tour (vehicle, guide, tickets, meals), but you will share the vehicle and expenses with other travelers, making it a comparatively low price. Group Tours have fixed departure dates, times, and itineraries that cannot be changed. It is a good chance for you to meet and make new acquaintances from all over the world.
TICKET / E-TICKET (Per Unit) : This service provides admission tickets, electronic vouchers, or attraction passes only. Customers must manage their own transportation to the venue. Booking with us is usually cheaper than buying walk-in tickets at the counter and guarantees your entry, preventing disappointment from fully booked slots.
*Optional Add-ons: Private transfers or a tour guide can be booked separately.
TRIP / ROAD TRIP (Per Vehicle) : An independent and flexible program. We provide a private vehicle along with all travel-related expenses covered (professional driver, fuel, tolls, and parking fees). However, this option does not include a tour guide or admission tickets, giving you the freedom to explore at your own pace.
CHARTER (Per Charter) : An exclusive private charter of a boat, yacht, or aircraft for your group. The rate is fixed per vessel or aircraft, regardless of the number of passengers (within the safety capacity).
*Optional Add-ons: Private transfers or a tour guide can be booked separately.
SESSION (Per Session) : A private, time-based activity or experience (such as a photography session or private class). The rate is fixed per session, meaning the price remains the same regardless of how many people join the session.
*Optional Add-ons: Private transfers or a tour guide can be booked separately.
How can I book your transfer service
You can book in 3 easy steps!
Step 1 : Check the transfer rates & availability by select vehicle type and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue shopping more transfer/tour services or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.
Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.
How can I find your staff at Bangkok Suvarnabhumi Airport when I arrive
For International Flights:
>> After you received your luggages please go to the Main Hall and proceed to EXIT # 4.
For Domestic Flights:
>> Take Gate A from baggage claim area and notice the waiting area in front of the Exit. (Please do not walk to the International Zone)
Our representative will be waiting for you at the Paging Board Area with YOUR NAME on the sign-board. Once we find you, we will direct you to the transfer point.
Note:
- In case you cannot find our airport representative: Please call to our HOTLINE PHONE NUMBER # 091-007-0007.
- Please download/print out: Bangkok Suvarnabhumi Airport Layout & Meeting Point Map
What is a customized trip
A custom trip is an itinerary that is specifically designed to your interests, schedule, and budget. You can decide on any of these aspects to suit your needs.
When should a custom trip be requested
When the prepackaged trips offered on our Web site do not offer the itinerary, flexibility and travel experience you are looking for, or when you want to modify any of our existing trips to suit your needs.
Do custom trips cost more
Not necessarily. Custom trips will cost more only if you amend your itinerary with more expensive services such as hotel or room upgrades, mode of transportation, more tours, etc. But normally custom trips can be arranged with a limited budget. The main idea here is not always a luxury vacation, but the exact vacation that most suits your needs, interests as well as your budget at any possible ranges.
Can trips be customized for groups
Yes, custom trips can be arranged for a single person or groups of any size.
Do custom trips require more days to plan
Yes. Developing specialized itineraries and confirming availability with our ground operators takes a little longer than booking a prepackaged trip.
How can I book your tourist guide service
You can book in 3 easy steps!
Step 1 : Check the service rates & availability by select service duration and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue booking more guide services & dates or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.
Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.
Can your guide speak English
Yes, our guides are able to speak good English.
Can you offer us some discount
Special discount & service upgrade also offer for return clients.
Tipping
Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
Do you accept US dollars or Euros for payment
Yes, you can choose to pay local or your own currency.
Why I cannot select "cash" payment for my booking
For hotel accommodation, air tickets, or other services provided by third parties will accept pre-payment by credit card or bank transfer only. Some services may not accept payment by cash during peak tourist season or long holiday.
Can I use a credit card to get cash in Southeast Asia
Yes, You can withdraw cash at ATM in any big cities such as: Bangkok, Chiang Mai, Hanoi, Hochiminh city, etc.
Where can I change my currency for local currency
You can change your currency for local currency at the airport and banks. You should prepare some cash in USD and Euros (50- 100 domination) for better exchange rates.
What about travellers cheques
You can change into USD or Local Currency with commission from 1%-3% at the banks in big cities.
Local customers
Local customers can pay by direct bank transfer, internet banking, mobilephone banking and ATM.
What is your Bank Account
Bank Account available upon request.
Can I pay by cheque
No. Sorry we do not accept cheque.
Can I pay by Western Union Transfer
In general, yes. Before you decide to pay via Western Union, please check out the costs (it is rather expensive). Also, it can take a couple of days for us to receive funds and for funds to clear. If you use our currency converter, you may find that there is a difference between the price shown and the price charged. This is because exchange rates change frequently and randomly.
Do you accept Credit Card Payment over the telephone or email
NO. None of our employees will ever ask for your credit card details.
How do I make payment by Credit Card
Credit card payments can be made via the Internet Only. Your credit card information is secure on our website. Upon payment, your details are sent to the bank directly. All of your credit card information will not be stored anywhere, not on the Oriental Escape nor on the bank servers for maximum security.
You will receive Confirmation Voucher & Notification Email immediately after confirmation of payment online success.
What types of Credit Cards do you accepted
We accept Visa and MasterCard and we plan to add other cards as soon as possible. Credit cards are our preferred method of payment, mainly because it allows us to quickly verify your payment information and send your booking request on its way as fast as possible. You can safely enter your credit card details via our secure server, which encrypts all submitted information. Please note that your credit card will be charged in Thailand Baht.
Is it safe to use my credit card online
Yes, it is extremely safe. Oriental Escape take your security very seriously. When making a purchase via our secure server, your credit card or debit card and name and address are encrypted using Secure Sockets Layer (SSL) 128 Bit encryption technology before being transmitted to us over the internet. If you are still unsure about sending your credit card details to us via the Internet, then we suggest you use one of our additional payment options.
Can I use my debit card to make a online payment
No. Only credit cards are accepted at present.
Why is my credit card rejected
There are a few possibilities:
- We accept ONLY Visa & Master card. (Not able to pay by AMEX, E-Card, Web-Card, Eletronic Card, Business or Corporate Card, and other card)
- Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purpose
- Make sure the input details are correct
- Make sure the card expiration date do not precede the reservation date
- Make sure you have not reached your credit limit
- Your issued bank blocks the card from internet usage for security reasons
- Unusual or unusually large transaction
- The issuing banks server was down/unavailable for some reason
- If a credit card has been used several times in one day for internet based transactions this can also result in a rejection
- If you get an error apart from the reasons above, please contact your Online Agent.
When will my credit card be charged
Your credit card will be charged for the full cost when we confirm availability of the services/hotel rooms/air-ticket. The Confirmation Voucher will also be available at this time.
What are Verified By Visa and MasterCard SecureCode
Visa and MasterCard have developed authenticated payment capabilities to improve online transaction security. By creating a virtual signature in the form of a password chosen by you when you sign up, Visa and MasterCard hopes
to provide a safer online commerce experience for Cardholders.
Verified By Visa and MasterCard SecureCode enable two parties (card holder and card issuer) to authenticate each other by exchanging digital certificates (electronic identifications) before proceeding with an online transaction, assuring the Cardholder that he is dealing with a legitimate merchant and providing the merchant with proof of participation of the real Cardholder. This gives both parties the confidence to proceed and creates a digitally signed record of the transaction that can be verified afterwards.
Get more detailed information about the Verified by Visa program. You can also directly activate your credit card for Verified by Visa online.
For Master Card SecureCode, find out more about this verification process on the Master Card SecureCode page.
Will my credit card be charged if I do not use the service as scheduled
Yes. The credit card is charged up front when your reservation is confirmed. If you do not inform us inadvance, No refund will be issued for this case.
Cancellation fee
Please see our cancellation policy for more details.
How long does it take to process the refund
The duration required to process a refund depends on the method of payment originally used. Here are the specifics for each payment gateway:
• PayPal: Refunds via PayPal are usually quick and should appear in your account within 24 to 72 hours of the initiation. However, if the original payment to us was made via a credit card or bank transfer through PayPal, the refund may take additional time to be credited back to your account. This delay is due to the processing times associated with your bank. In such cases, it could take up to 5 business days for the refund to reflect in your bank statement.
• Omise (OPN): For payments processed through Omise, the refund timeline can be slightly longer. Once we initiate the refund, it typically takes about 5 to 10 business days for the money to appear back in your account. This variance in time is due to the differing policies and processing speeds of the banks involved. It’s important to note that some banks might handle refund transactions faster than others, so the exact timing can vary.
We understand that timely processing of refunds is important to you, and we strive to ensure that all refunds are handled as swiftly as possible. If you have concerns about the status of your refund, or if it has not appeared in your account within the specified time frames, please contact our customer service for assistance. We are here to help ensure your satisfaction and resolve any issues promptly.
How can I find your staff at Bangkok Don Muang Airport when I arrive
International Terminal1: After exit the baggage claim area, please TURN RIGHT to the Travel Agent Meeting Point. (Near Information Center & Door No.3)
Domestic Terminal2: You will meet our staff right after exit from the baggage claim area.
Once we find you, we will direct you to the transfer point.
How many days in advance is required to book the Fast Track service?
Fast Track service should be book at least 48 hours (2 Days) in advance.
Where will the Fast Track staff meet me?
Our Fast Track staff will be waiting for you at the airbridge exit, holding a sign with your name.
Can I make an urgent booking for today or tomorrow?
We apologize, but the Fast Track service must be booked at least 48 hours (2 Days) in advance.
Can I use the Fast Track service if I hold a work visa?
Passengers holding a Thai Business Visa or Thai Work Permit are not eligible for the Fast Track Immigration Service. These passengers must proceed through the regular immigration lanes upon arrival.
What is included in the Fast Track service fee?
The Fast Track service includes assistance from our staff and access to the Fast Track immigration lane. Additional services, such as buggy transportation or porter assistance, are available only if selected during the booking process.
Can I book the Baggage Porter Service separately?
No, the Baggage Porter Service cannot be booked separately. It is an optional add-on that must be purchased in conjunction with our VIP Fast Track Service.
Can I have your WhatsApp number?
Currently, we do not utilize WhatsApp due to team-management limitations. However, you can seamlessly communicate with us via our website's LiveChat system. This platform allows our support team, as well as your assigned driver or guide, to join the conversation and provide continuous updates.

During Service: You are more than welcome to ask your driver or guide for their personal WhatsApp number directly on the day of your service.

For Urgent Matters: We highly recommend calling our 24/7 Customer Service Hotline at +66 (0) 91-007-0007 for immediate assistance.
Can I contact you via Facebook Messenger?
Currently, we do not utilize Facebook Messenger due to team-management limitations. However, you can seamlessly communicate with us via our website's LiveChat system. This platform allows our support team, as well as your assigned driver or guide, to join the conversation and provide continuous updates.

During Service: You are more than welcome to ask your driver or guide for their personal contact details (such as WhatsApp or Line) directly on the day of your service.

For Urgent Matters: We highly recommend calling our 24/7 Customer Service Hotline at +66 (0) 91-007-0007 for immediate assistance.
Why am I unable to make a last-minute booking?
Our VIP Airport Fast Track service requires advance document processing, pre-clearance checks, and strict staff scheduling to ensure a seamless experience. As a result, we are unable to accept last-minute reservations. To guarantee your service, please ensure that your booking is made at least 48 hours (2 Days) in advance.
What makes your VIP Fast-Track service different from others?
While most premium services provide a personal representative to welcome you directly at the aircraft gate, the key difference lies in the exclusivity of the immigration lane we utilize.

Oriental Escape escorts you through the official Fast-Track Lane (Diplomatic/Crew Lane), which provides the quickest and most exclusive clearance process available at the airport. In contrast, other standard providers typically use the general Premium Lane, which is shared with all airline business class passengers and standard voucher holders.

Furthermore, unlike some budget providers that reduce costs by hiring off-duty airport staff from unrelated departments to perform meet-and-greet duties part-time, our service is strictly operated by our own permanently trained hospitality professionals. By choosing us, you are guaranteed a seamless, highly personalized experience with fluent English-speaking staff who are dedicated solely to your comfort and service excellence from the moment you step off the plane until you safely meet your driver.
Can I contact you via LINE?
While we do not use LINE for general support due to team management efficiency, you can easily chat with us via our website's LiveChat. This allows our support team, as well as your assigned driver or guide, to stay connected and provide real-time updates.
During Your Service: Feel free to ask your driver or guide directly for their personal LINE ID on the day of your trip.
For Urgent Assistance: Please call our 24/7 Hotline at +66 (0) 91-007-0007 for immediate help.
Can an Executive Van fit 9 passengers along with our luggage?
Yes, our Executive Van comfortably accommodates up to 9 passengers with standard-sized luggage. However, if your group is traveling with multiple large or oversized suitcases, space may be limited, and booking 2 vans would be the better and more comfortable choice for your journey. We encourage you to review the vehicle’s interior layout and trunk capacity in advance at https://www.orientalescape.com/transfer/fleet/van2/toyota-commuter . Please note that if your luggage exceeds the vehicle's capacity on the service day, any additional vehicle needed will be at the customer's expense, as we cannot be responsible for last-minute transport adjustments. To ensure a smooth trip, we strongly recommend confirming your total bag count with us prior to your travel date.
What is Quiet Ride?
Quiet Ride is a complimentary option for guests who prefer a more peaceful journey with minimal conversation. Simply select Quiet Ride when booking your transfer, and your driver will know that you would like to relax and enjoy a quieter ride.
Enjoy the sound of silence while on the go, with a Quiet Ride.
Can I choose Quiet Ride separately for each transfer?
Yes. Quiet Ride can be selected individually for each journey at no additional charge. For example, you may prefer a Quiet Ride after arriving on a late-night flight, but choose a regular ride for your return transfer when you feel more like chatting. The choice is entirely yours.
Quiet Ride (โหมดเงียบ) คืออะไร?
Quiet Ride หรือ โหมดเงียบ เป็นตัวเลือกฟรีสำหรับลูกค้าที่ต้องการเดินทางอย่างสงบและมีการสนทนาน้อยที่สุด เพียงเลือก Quiet Ride ในขั้นตอนการจอง พนักงานขับรถจะทราบว่าคุณต้องการพักผ่อนและเพลิดเพลินกับการเดินทางที่เงียบสงบมากขึ้น
เพลิดเพลินกับช่วงเวลาแห่งความเงียบสงบระหว่างการเดินทางด้วย Quiet Ride
How do I book or request a private bus or coach?
For a straightforward transfer, use our Bus & Coach booking page to check the route, date and available bus categories. For a multi-stop, event, MICE or multi-day itinerary, send the full plan through our quote request form. Our team will review the passenger count, luggage, route and operating requirements before confirmation.
Hi i am interested in Airport Transit Tour Date : September 30 time of arrival : 12:45PM person : 1 let me know if any tour is on September 30
Thank you for your interest in our Bangkok City Tour for Transit Passengers at Bangkok Airport.



We are pleased to inform you that our transit tour is available for 30 September 2026.



Your details:



Date: 30 September 2026



Arrival time: 12:45 PM



Number of passengers: 1 person



You can find the tour details and itinerary here: https://www.orientalescape.com/tour/thailand/bangkok/transit



Please note that the tour schedule and suitability will depend on your arrival flight, immigration procedures, and onward flight departure time. Kindly provide us with your onward flight time and flight number, so we can confirm whether this tour is suitable for your transit period.



We look forward to assisting you.
What is Tour Packages
Tour packages are travel plans, which include some or all of the following: transportation, accommodations, meals, tour guides and more. They can be of great value to both independent and group travellers.
How can I book your sightseeing service
You can book in 3 easy steps!
Step 1 : Check the service rates & availability by select service duration and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue booking more services or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.
Can you provide a child seat for my transfer?

Yes. Please request the seat before booking and tell us the child's age, weight and height so the team can check the seat specification and vehicle.

The first convertible child seat is complimentary for an eligible confirmed journey; each additional convertible seat is THB 300. These seats are intended for children approximately 9 months to 4 years and 9-18 kg, subject to the individual seat limits.

An infant seat is THB 300, including cleaning and preparation after each use. It is generally intended for newborns to about 18 months and under 13 kg, but the final fit must follow the seat instructions. A seat is included only when it appears on your confirmation.

Transfer from Bangkok to Pattaya, the rate quoted by you is inclusive the Motorway tickets
Using Motorway make the journey from Bangkok to Pattaya reduced to 30-40 minutes. Our transfer service already included all Express Way tickets in Bangkok city and the Motorway tickets from/to Pattaya.
Can you provide a Infant Seat for little baby (under 9 months)
For infants from newborn to 18 months (weight: < 13 kg / < 30 lb), we offer specially designed infant seats.
An additional charge of THB 300 applies for each infant seat to cover the extra cleaning required after each use, ensuring the highest standards of hygiene.
Notice
Due to hygienic reasons and the natural tendencies of infants to have accidents, all our infant seats undergo thorough cleaning after each use. Please request an infant seat in advance. Availability is subject to prior bookings, and we reserve the right to limit availability based on demand.
How do I request a baby or child seat?

Add the request during booking or contact the team before the journey. Please provide the child's age, weight and height, the number of seats required and your booking reference if you already have one.

We will check the suitable seat and vehicle, then confirm availability and any charge in writing. Please do not assume a seat has been arranged until it appears on the confirmation.

Seat belt
All vehicle provide seat belt (safety belt)
What information do you need to recommend the right bus?
Please provide the travel date, pickup time and place, every stop and final destination, number of passengers, number and approximate size of bags, flight details where applicable, daily service hours and any special access or equipment requirements. For events or multi-day journeys, you may paste a link or attach the itinerary on the quote request form.
What can I expect after I have completed my reservation or my booking
After completing the booking form, you should immediately received an email detailing your booking request. If correct, and you wish service provided by Oriental Escape, please confirm your reservation by click the link submission. Then you will received the confirmation voucher online.
If our online agents have not been able to confirm all details as requested, they will advise you of the elements that have not been able to confirm and offer alternatives. If you are happy with the details confirmed, then you will proceed with the payment process.
How can I book several tour services
To book several services, you will need to book each travel services separately then add to the shopping cart.
The service I need is not listed, what should I do
If you are looking for a tour in our coverage, we are certain we can help you customize your vacation. Give us your preference through our custom trip form and our online agent will work with you closely to create your dream vacation package.
We are 3 persons in total. Should we book a car or van
Normally a car should be enough for 3 passenger + some laggages. We also have a family car which available for 2-3 adults+kids. If you have many large-sized luggages, please book a van for more comfortable trip.
As the round trip booking, can I pay half on my arrival, and then pay the other half on my departure from hotel to airport
You need to make full payment for round trip transfer to guarantee your booking on 1st service date. After the payment you will received the receipt and all contact number from the driver. The receipt will guarantee that the return trip will be arrange on the departure date.
How do I choose the right minibus, bus or coach size?
Choose by both passenger count and luggage, not seats alone. Tell us the group profile and baggage load and we will recommend an appropriate category. Venue access, route conditions, trip duration and the need for extra luggage space may require a larger vehicle than the passenger count suggests.
What if my luggage does not fit
It is best to let we know if you will be traveling with a lot of luggage. Most vehicle have a regular size trunk, so if you think you will have excessive luggage, let the limo company know in advance
Can your driver speak English?
All MEKHE drivers are trained to understand and speak some basic
English conversations such as directions, answer your basic queries, weather and some information about Thailand’s attractions. This is to ensure your smooth trip with us without any fuss. However, we are seeking your kind understanding about the efficiency in English of the driver that it cannot be compared to our tour-guide. They may not answerable to some underlying messages or idioms and unable to give detailed information about some places. So if you have any point that really needed to be clear and understood by us, please submit your message directly to our mailbox and indeed we will transmit it to our driver for their full awareness prior to the trip. When you need more precise and accurate information both in terms of places history or cultures, the tour guide is strongly recommended.
Do your buses and coaches have seat belts?
Yes. The buses and coaches assigned to our services are fitted with passenger seat belts. Passengers should remain seated and wear the available seat belt while the vehicle is moving. If your group has children or passengers with a specific restraint requirement, please tell us before booking so compatibility can be checked.
Do you help me with my air-ticket arrangement
We will only be able to help with domestic air-ticket arrangement.
Can you offer us some discount
Discount & service upgrade available for :
1. Returning clients
2. Registered Partner
Your prices are all included? Any other hidden charge
Our service already include vehicle, driver, gasoline and all express way. We will NEVER charge you a service charge or other hidden charge. However, some ferry tickets (sample : Koh Chang, Koh Samui, Koh Lanta) are not included.
How can I request a baby car seat for my airport transfer
During the final step of the online booking process, the system will display optional add-ons, including various types of baby car seats. You can select your preferred option at that stage.
What is included in a bus or coach quotation?
Your written quotation will state the exact inclusions for the confirmed itinerary. A standard private bus or coach service normally includes the vehicle, professional driver, fuel and road tolls for the stated route. Items such as ferry tickets, special parking or permits, overtime, driver accommodation on multi-day journeys, tour guides, attendants or coordinators will be shown separately when applicable.
How can I book several tour
To book several services, you will need to book each travel services separately then add to the shopping cart.
Are expressway and motorway tolls included?
Yes. Expressway and motorway tolls required for the confirmed route are normally included in the quoted service. If the itinerary changes after confirmation or the group requests an additional route or stop, any resulting extra operating cost will be advised before it is added.
Tipping
Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
Is a bus attendant or transport coordinator included?
A driver is included with every vehicle, but an attendant or transport coordinator is not automatically included unless it is stated in the quotation. For airport groups, conferences, incentives, weddings and multi-bus movements, we can arrange attendants, airport representatives, tour guides or onsite transport coordinators on request. Any complimentary support or additional fee will be clearly confirmed in writing.
Can you offer us some discount
Special discount & service upgrade also offer for return clients.
Does the driver speak English, and is the driver also a tour guide?
Drivers can handle basic English communication needed for pickup, routing and the journey. A driver is not a licensed tour guide and should not be expected to provide detailed commentary, manage an itinerary or coordinate a large group. An English-speaking guide, attendant or coordinator can be requested when that level of support is needed.
Do I need to guarantee my reservation with a credit card of deposit
At the stage of the reservation process you will not need to guarantee with a credit card or deposit. However, after we have confirmed to you the availability, you will be advised of a date that you will need to make some prepayment for the hotel & domestic airticket.
The package I need is not listed, what should I do
If you are looking for a tour in our coverage, we are certain we can help you customize your vacation. Give us your preference through our custom trip form and our online agent will work with you closely to create your dream vacation package.
Your prices are all included? Any other hidden charge
Our service already include admission fee, guide & driver and all taxes. We will NEVER charge you a service charge or other hidden charge. However, some tickets for the optional program are not included.
Tipping
Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
What if I need to change or cancel my booking
If you want to cancel your travel arrangements, please send us a cancellation instruction by email or submitting our customer support. We will cancel your booking from the date we receive and acknowledge your written instruction to do so.
Can you arrange airport meeting assistance for a group?
Yes. We can arrange a representative to meet the group at the confirmed airport meeting point with a name sign and direct passengers to the vehicle loading area. Because large buses may be required to wait in a designated parking area, the representative and driver coordinate the final boarding point. Please provide the airline, flight number, arrival terminal and group leader contact details.
More Questions
If you have any technical or travel related problems or questions, please contact us by sending a request through the query form, live chat or email. We will be on standby and ready to serve you.
Flight delay?
Yes, of course. We always track your flight in real time.
If your flight arrives earlier or is delayed, we will know and the driver will wait for you accordingly.
There is no additional charge for flight delays.
What happens if our flight is delayed?
We monitor the flight number provided with the booking and adjust the airport pickup for an ordinary delay. There is normally no flight-delay surcharge when the original transport plan remains operationally feasible. For groups arriving on several flights or for major schedule changes, we may recommend staggered departures or a revised vehicle plan and will advise you if the service scope changes.
Can you arrange multiple pickup points, stops or shuttle loops?
Yes. We can plan multiple hotels, venues, restaurants, airports and repeated shuttle movements. Send each location, requested time, passenger count and group name in the correct sequence. We will review driving time, waiting time, bus access and parking before confirming the schedule.
Can maximum passenger capacity and maximum luggage capacity be used together?
Not always. Published seating capacity assumes a normal passenger configuration, while a large luggage load may reduce practical seating or require a separate luggage vehicle. Please give us the number and approximate size of suitcases, equipment, golf bags, wheelchairs or other bulky items so the final configuration can be confirmed.
Can I request a specific bus model or the exact vehicle shown in a photo?
Fleet photographs represent the vehicle category and expected standard. The exact make, model, colour or registration may change according to availability and operating conditions. A specific vehicle feature or model is guaranteed only when it is expressly confirmed in writing; otherwise we may assign an equivalent or suitable higher-capacity vehicle.
Can you arrange a multi-day bus or coach charter?
Yes. Please send the complete day-by-day itinerary, hotels, start and finish times, passenger and luggage counts, and any ferry or border movements. We will check driver hours, overnight arrangements, parking, road access and the practical timing of each day before preparing the quotation.
Can you provide wheelchair access or other special assistance?
Please tell us the passenger needs before booking. Not every minibus, bus or coach has a wheelchair lift or space for an occupied wheelchair, and some destinations have access limitations. We will check suitable vehicle availability and confirm any boarding assistance, storage or accessible-vehicle arrangement in writing.
Do buses include Wi-Fi, USB charging, a toilet or other amenities?
Amenities vary by vehicle category and the individual bus assigned. Air conditioning and standard passenger seating are provided, while Wi-Fi, USB charging, onboard toilet, microphone, entertainment equipment or special seating must be requested in advance and are subject to written confirmation.
Is tipping the driver or support staff required?
No. Gratuities are not required. If the group wishes to thank the driver, attendant, guide or coordinator for good service, any tip is entirely voluntary and may be given directly at the end of the service.
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ORIENTAL ESCAPE

No.11, Soi Borommaratchachonnani 73, Borommaratchachonnani Road, Chim Phli, Taling Chan
Bangkok - Thailand 10170

Email

Hour: Mon-Sat 10:00-18:00 h. GMT+7

Call Us

EN 02-101-0100
TH 02-101-0101

091-007-0007 [HOTLINE]

CUSTOMER SUPPORT