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What is the difference between our services
PRIVATE TOUR (Per Person) : A fully exclusive tour run solely for you, your family, or your friends with no strangers. It includes a private vehicle, a professional tour guide, and all-inclusive costs (entrance tickets, meals, etc.). You can start on any date or time at your convenience. Ideal for those who need special assistance, such as the elderly, people with disabilities, or families with small children.
*Note: While the price per person can be higher for small groups, it often becomes much cheaper than a Group Tour if you travel with a larger group of people.
GROUP TOUR (Per Person) : Often referred to as seat-in-coach or SIC. It offers the same all-inclusive benefits as a Private Tour (vehicle, guide, tickets, meals), but you will share the vehicle and expenses with other travelers, making it a comparatively low price. Group Tours have fixed departure dates, times, and itineraries that cannot be changed. It is a good chance for you to meet and make new acquaintances from all over the world.
TICKET / E-TICKET (Per Unit) : This service provides admission tickets, electronic vouchers, or attraction passes only. Customers must manage their own transportation to the venue. Booking with us is usually cheaper than buying walk-in tickets at the counter and guarantees your entry, preventing disappointment from fully booked slots.
*Optional Add-ons: Private transfers or a tour guide can be booked separately.
TRIP / ROAD TRIP (Per Vehicle) : An independent and flexible program. We provide a private vehicle along with all travel-related expenses covered (professional driver, fuel, tolls, and parking fees). However, this option does not include a tour guide or admission tickets, giving you the freedom to explore at your own pace.
CHARTER (Per Charter) : An exclusive private charter of a boat, yacht, or aircraft for your group. The rate is fixed per vessel or aircraft, regardless of the number of passengers (within the safety capacity).
*Optional Add-ons: Private transfers or a tour guide can be booked separately.
SESSION (Per Session) : A private, time-based activity or experience (such as a photography session or private class). The rate is fixed per session, meaning the price remains the same regardless of how many people join the session.
*Optional Add-ons: Private transfers or a tour guide can be booked separately.
How can I book your transfer service
You can book in 3 easy steps!
Step 1 : Check the transfer rates & availability by select vehicle type and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue shopping more transfer/tour services or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.
Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.
How can I find your staff at Bangkok Suvarnabhumi Airport when I arrive
For International Flights:
>> After you received your luggages please go to the Main Hall and proceed to EXIT # 4.
For Domestic Flights:
>> Take Gate A from baggage claim area and notice the waiting area in front of the Exit. (Please do not walk to the International Zone)
Our representative will be waiting for you at the Paging Board Area with YOUR NAME on the sign-board. Once we find you, we will direct you to the transfer point.
Note:
- In case you cannot find our airport representative: Please call to our HOTLINE PHONE NUMBER # 091-007-0007.
- Please download/print out: Bangkok Suvarnabhumi Airport Layout & Meeting Point Map
What is a customized trip
A custom trip is an itinerary that is specifically designed to your interests, schedule, and budget. You can decide on any of these aspects to suit your needs.
When should a custom trip be requested
When the prepackaged trips offered on our Web site do not offer the itinerary, flexibility and travel experience you are looking for, or when you want to modify any of our existing trips to suit your needs.
Do custom trips cost more
Not necessarily. Custom trips will cost more only if you amend your itinerary with more expensive services such as hotel or room upgrades, mode of transportation, more tours, etc. But normally custom trips can be arranged with a limited budget. The main idea here is not always a luxury vacation, but the exact vacation that most suits your needs, interests as well as your budget at any possible ranges.
Can trips be customized for groups
Yes, custom trips can be arranged for a single person or groups of any size.
Do custom trips require more days to plan
Yes. Developing specialized itineraries and confirming availability with our ground operators takes a little longer than booking a prepackaged trip.
How can I book your tourist guide service
You can book in 3 easy steps!
Step 1 : Check the service rates & availability by select service duration and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue booking more guide services & dates or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.
Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.
Can your guide speak English
Yes, our guides are able to speak good English.
Can you offer us some discount
Special discount & service upgrade also offer for return clients.
Tipping
Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
Do you accept US dollars or Euros for payment
Yes, you can choose to pay local or your own currency.
Why I cannot select "cash" payment for my booking
For hotel accommodation, air tickets, or other services provided by third parties will accept pre-payment by credit card or bank transfer only. Some services may not accept payment by cash during peak tourist season or long holiday.
Can I use a credit card to get cash in Southeast Asia
Yes, You can withdraw cash at ATM in any big cities such as: Bangkok, Chiang Mai, Hanoi, Hochiminh city, etc.
Where can I change my currency for local currency
You can change your currency for local currency at the airport and banks. You should prepare some cash in USD and Euros (50- 100 domination) for better exchange rates.
What about travellers cheques
You can change into USD or Local Currency with commission from 1%-3% at the banks in big cities.
Local customers
Local customers can pay by direct bank transfer, internet banking, mobilephone banking and ATM.
What is your Bank Account
Bank Account available upon request.
Can I pay by cheque
No. Sorry we do not accept cheque.
Can I pay by Western Union Transfer
In general, yes. Before you decide to pay via Western Union, please check out the costs (it is rather expensive). Also, it can take a couple of days for us to receive funds and for funds to clear. If you use our currency converter, you may find that there is a difference between the price shown and the price charged. This is because exchange rates change frequently and randomly.
Do you accept Credit Card Payment over the telephone or email
NO. None of our employees will ever ask for your credit card details.
How do I make payment by Credit Card
Credit card payments can be made via the Internet Only. Your credit card information is secure on our website. Upon payment, your details are sent to the bank directly. All of your credit card information will not be stored anywhere, not on the Oriental Escape nor on the bank servers for maximum security.
You will receive Confirmation Voucher & Notification Email immediately after confirmation of payment online success.
What types of Credit Cards do you accepted
We accept Visa and MasterCard and we plan to add other cards as soon as possible. Credit cards are our preferred method of payment, mainly because it allows us to quickly verify your payment information and send your booking request on its way as fast as possible. You can safely enter your credit card details via our secure server, which encrypts all submitted information. Please note that your credit card will be charged in Thailand Baht.
Is it safe to use my credit card online
Yes, it is extremely safe. Oriental Escape take your security very seriously. When making a purchase via our secure server, your credit card or debit card and name and address are encrypted using Secure Sockets Layer (SSL) 128 Bit encryption technology before being transmitted to us over the internet. If you are still unsure about sending your credit card details to us via the Internet, then we suggest you use one of our additional payment options.
Can I use my debit card to make a online payment
No. Only credit cards are accepted at present.
Why is my credit card rejected
There are a few possibilities:
- We accept ONLY Visa & Master card. (Not able to pay by AMEX, E-Card, Web-Card, Eletronic Card, Business or Corporate Card, and other card)
- Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purpose
- Make sure the input details are correct
- Make sure the card expiration date do not precede the reservation date
- Make sure you have not reached your credit limit
- Your issued bank blocks the card from internet usage for security reasons
- Unusual or unusually large transaction
- The issuing banks server was down/unavailable for some reason
- If a credit card has been used several times in one day for internet based transactions this can also result in a rejection
- If you get an error apart from the reasons above, please contact your Online Agent.
When will my credit card be charged
Your credit card will be charged for the full cost when we confirm availability of the services/hotel rooms/air-ticket. The Confirmation Voucher will also be available at this time.
What are Verified By Visa and MasterCard SecureCode
Visa and MasterCard have developed authenticated payment capabilities to improve online transaction security. By creating a virtual signature in the form of a password chosen by you when you sign up, Visa and MasterCard hopes
to provide a safer online commerce experience for Cardholders.
Verified By Visa and MasterCard SecureCode enable two parties (card holder and card issuer) to authenticate each other by exchanging digital certificates (electronic identifications) before proceeding with an online transaction, assuring the Cardholder that he is dealing with a legitimate merchant and providing the merchant with proof of participation of the real Cardholder. This gives both parties the confidence to proceed and creates a digitally signed record of the transaction that can be verified afterwards.
Get more detailed information about the Verified by Visa program. You can also directly activate your credit card for Verified by Visa online.
For Master Card SecureCode, find out more about this verification process on the Master Card SecureCode page.
Will my credit card be charged if I do not use the service as scheduled
Yes. The credit card is charged up front when your reservation is confirmed. If you do not inform us inadvance, No refund will be issued for this case.
Cancellation fee
Please see our cancellation policy for more details.
How long does it take to process the refund
The duration required to process a refund depends on the method of payment originally used. Here are the specifics for each payment gateway:
• PayPal: Refunds via PayPal are usually quick and should appear in your account within 24 to 72 hours of the initiation. However, if the original payment to us was made via a credit card or bank transfer through PayPal, the refund may take additional time to be credited back to your account. This delay is due to the processing times associated with your bank. In such cases, it could take up to 5 business days for the refund to reflect in your bank statement.
• Omise (OPN): For payments processed through Omise, the refund timeline can be slightly longer. Once we initiate the refund, it typically takes about 5 to 10 business days for the money to appear back in your account. This variance in time is due to the differing policies and processing speeds of the banks involved. It’s important to note that some banks might handle refund transactions faster than others, so the exact timing can vary.
We understand that timely processing of refunds is important to you, and we strive to ensure that all refunds are handled as swiftly as possible. If you have concerns about the status of your refund, or if it has not appeared in your account within the specified time frames, please contact our customer service for assistance. We are here to help ensure your satisfaction and resolve any issues promptly.
How can I find your staff at Bangkok Don Muang Airport when I arrive
International Terminal1: After exit the baggage claim area, please TURN RIGHT to the Travel Agent Meeting Point. (Near Information Center & Door No.3)
Domestic Terminal2: You will meet our staff right after exit from the baggage claim area.
Once we find you, we will direct you to the transfer point.
How many days in advance is required to book the Fast Track service?
Fast Track service should be book in advance at least 48 hours
Where will the Fast Track staff meet me?
Our Fast Track staff will be waiting for you at the airbridge exit, holding a sign with your name.
Can I make an urgent booking for today or tomorrow?
We apologize, but the Fast Track service must be booked at least 24 hours in advance.
Can I use the Fast Track service if I hold a work visa?
Passengers holding a Thai Business Visa or Thai Work Permit are not eligible for the Fast Track Immigration Service. These passengers must proceed through the regular immigration lanes upon arrival.
What is included in the Fast Track service fee?
The Fast Track service includes assistance from our staff and access to the Fast Track immigration lane. Additional services, such as buggy transportation or porter assistance, are available only if selected during the booking process.
Can I book the Baggage Porter Service separately?
No, the Baggage Porter Service cannot be booked separately. It is an optional add-on that must be purchased in conjunction with our VIP Fast Track Service.
Can I have your WhatsApp number?
Currently, we do not utilize WhatsApp due to team-management limitations. However, you can seamlessly communicate with us via our website's LiveChat system. This platform allows our support team, as well as your assigned driver or guide, to join the conversation and provide continuous updates.

During Service: You are more than welcome to ask your driver or guide for their personal WhatsApp number directly on the day of your service.

For Urgent Matters: We highly recommend calling our 24/7 Customer Service Hotline at +66 (0) 91-007-0007 for immediate assistance.
Can I contact you via Facebook Messenger?
Currently, we do not utilize Facebook Messenger due to team-management limitations. However, you can seamlessly communicate with us via our website's LiveChat system. This platform allows our support team, as well as your assigned driver or guide, to join the conversation and provide continuous updates.

During Service: You are more than welcome to ask your driver or guide for their personal contact details (such as WhatsApp or Line) directly on the day of your service.

For Urgent Matters: We highly recommend calling our 24/7 Customer Service Hotline at +66 (0) 91-007-0007 for immediate assistance.
Why am I unable to make a last-minute booking?
Our VIP Airport Fast Track service requires advance document processing, pre-clearance checks, and strict staff scheduling to ensure a seamless experience. As a result, we are unable to accept last-minute reservations. To guarantee your service, please ensure that your booking is made at least 48 hours in advance.
What makes your VIP Fast-Track service different from others?
While most premium services provide a personal representative to welcome you directly at the aircraft gate, the key difference lies in the exclusivity of the immigration lane we utilize.

Oriental Escape escorts you through the official Fast-Track Lane (Diplomatic/Crew Lane), which provides the quickest and most exclusive clearance process available at the airport. In contrast, other standard providers typically use the general Premium Lane, which is shared with all airline business class passengers and standard voucher holders.

Furthermore, unlike some budget providers that reduce costs by hiring off-duty airport staff from unrelated departments to perform meet-and-greet duties part-time, our service is strictly operated by our own permanently trained hospitality professionals. By choosing us, you are guaranteed a seamless, highly personalized experience with fluent English-speaking staff who are dedicated solely to your comfort and service excellence from the moment you step off the plane until you safely meet your driver.
Can I contact you via LINE?
While we do not use LINE for general support due to team management efficiency, you can easily chat with us via our website's LiveChat. This allows our support team, as well as your assigned driver or guide, to stay connected and provide real-time updates.
During Your Service: Feel free to ask your driver or guide directly for their personal LINE ID on the day of your trip.
For Urgent Assistance: Please call our 24/7 Hotline at +66 (0) 91-007-0007 for immediate help.
Can an Executive Van fit 9 passengers along with our luggage?
Yes, our Executive Van comfortably accommodates up to 9 passengers with standard-sized luggage. However, if your group is traveling with multiple large or oversized suitcases, space may be limited, and booking 2 vans would be the better and more comfortable choice for your journey. We encourage you to review the vehicle’s interior layout and trunk capacity in advance at https://www.orientalescape.com/transfer/fleet/van2/toyota-commuter . Please note that if your luggage exceeds the vehicle's capacity on the service day, any additional vehicle needed will be at the customer's expense, as we cannot be responsible for last-minute transport adjustments. To ensure a smooth trip, we strongly recommend confirming your total bag count with us prior to your travel date.
What is Tour Packages
Tour packages are travel plans, which include some or all of the following: transportation, accommodations, meals, tour guides and more. They can be of great value to both independent and group travellers.
How can I book your sightseeing service
You can book in 3 easy steps!
Step 1 : Check the service rates & availability by select service duration and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue booking more services or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.
Can you provide a convertible babyseat /child seat for my kid? Any extra charge?
We understand that your children are the most precious part of your life, which is why we prioritize their safety and comfort with the utmost care. With over a decade of experience transporting thousands of families, we’ve gained an in-depth understanding of the needs and concerns of parents traveling with children and babies. Beyond careful driving and strict safety measures, all our vehicles are equipped with child safety equipment to ensure peace of mind on every journey.
Baby Car Seats
We are pleased to offer complimentary convertible baby car seats for children aged 9 months to 4 years (weight: 9-18kg / 20-40lb) at no additional cost.
The first convertible baby car seat is free of charge. For an additional car seat, there is a supplement charge of THB 300 per seat.
For children over 5 years old, a convertible baby car seat is not necessary. They can safely use our standard seat belts.
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Infant Seats
For infants from newborn to 18 months (weight: < 13 kg / < 30 lb), we offer specially designed infant seats.
An additional charge of THB 300 applies for each infant seat to cover the extra cleaning required after each use, ensuring the highest standards of hygiene.
Notice
Due to hygienic reasons and the natural tendencies of infants to have accidents, all our infant seats undergo thorough cleaning after each use. Please request an infant seat in advance. Availability is subject to prior bookings, and we reserve the right to limit availability based on demand.

Transfer from Bangkok to Pattaya, the rate quoted by you is inclusive the Motorway tickets
Using Motorway make the journey from Bangkok to Pattaya reduced to 30-40 minutes. Our transfer service already included all Express Way tickets in Bangkok city and the Motorway tickets from/to Pattaya.
Can you provide a Infant Seat for little baby (under 9 months)
For infants from newborn to 18 months (weight: < 13 kg / < 30 lb), we offer specially designed infant seats.
An additional charge of THB 300 applies for each infant seat to cover the extra cleaning required after each use, ensuring the highest standards of hygiene.
Notice
Due to hygienic reasons and the natural tendencies of infants to have accidents, all our infant seats undergo thorough cleaning after each use. Please request an infant seat in advance. Availability is subject to prior bookings, and we reserve the right to limit availability based on demand.
How can I or order the a convertible child seat
- Please make the request in your reservation form.
- Please advise age and number of child seats you needed.
Seat belt
All vehicle provide seat belt (safety belt)
What can I expect after I have completed my reservation or my booking
After completing the booking form, you should immediately received an email detailing your booking request. If correct, and you wish service provided by Oriental Escape, please confirm your reservation by click the link submission. Then you will received the confirmation voucher online.
If our online agents have not been able to confirm all details as requested, they will advise you of the elements that have not been able to confirm and offer alternatives. If you are happy with the details confirmed, then you will proceed with the payment process.
How can I book several tour services
To book several services, you will need to book each travel services separately then add to the shopping cart.
The service I need is not listed, what should I do
If you are looking for a tour in our coverage, we are certain we can help you customize your vacation. Give us your preference through our custom trip form and our online agent will work with you closely to create your dream vacation package.
We are 3 persons in total. Should we book a car or van
Normally a car should be enough for 3 passenger + some laggages. We also have a family car which available for 2-3 adults+kids. If you have many large-sized luggages, please book a van for more comfortable trip.
As the round trip booking, can I pay half on my arrival, and then pay the other half on my departure from hotel to airport
You need to make full payment for round trip transfer to guarantee your booking on 1st service date. After the payment you will received the receipt and all contact number from the driver. The receipt will guarantee that the return trip will be arrange on the departure date.
What if my luggage does not fit
It is best to let we know if you will be traveling with a lot of luggage. Most vehicle have a regular size trunk, so if you think you will have excessive luggage, let the limo company know in advance
Can your driver speak English?
All MEKHE drivers are trained to understand and speak some basic
English conversations such as directions, answer your basic queries, weather and some information about Thailand’s attractions. This is to ensure your smooth trip with us without any fuss. However, we are seeking your kind understanding about the efficiency in English of the driver that it cannot be compared to our tour-guide. They may not answerable to some underlying messages or idioms and unable to give detailed information about some places. So if you have any point that really needed to be clear and understood by us, please submit your message directly to our mailbox and indeed we will transmit it to our driver for their full awareness prior to the trip. When you need more precise and accurate information both in terms of places history or cultures, the tour guide is strongly recommended.
Do you help me with my air-ticket arrangement
We will only be able to help with domestic air-ticket arrangement.
Can you offer us some discount
Discount & service upgrade available for :
1. Returning clients
2. Registered Partner
Your prices are all included? Any other hidden charge
Our service already include vehicle, driver, gasoline and all express way. We will NEVER charge you a service charge or other hidden charge. However, some ferry tickets (sample : Koh Chang, Koh Samui, Koh Lanta) are not included.
How can I request a baby car seat for my airport transfer
During the final step of the online booking process, the system will display optional add-ons, including various types of baby car seats. You can select your preferred option at that stage.
How can I book several tour
To book several services, you will need to book each travel services separately then add to the shopping cart.
Tipping
Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
Can you offer us some discount
Special discount & service upgrade also offer for return clients.
Do I need to guarantee my reservation with a credit card of deposit
At the stage of the reservation process you will not need to guarantee with a credit card or deposit. However, after we have confirmed to you the availability, you will be advised of a date that you will need to make some prepayment for the hotel & domestic airticket.
The package I need is not listed, what should I do
If you are looking for a tour in our coverage, we are certain we can help you customize your vacation. Give us your preference through our custom trip form and our online agent will work with you closely to create your dream vacation package.
Your prices are all included? Any other hidden charge
Our service already include admission fee, guide & driver and all taxes. We will NEVER charge you a service charge or other hidden charge. However, some tickets for the optional program are not included.
Tipping
Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
What if I need to change or cancel my booking
If you want to cancel your travel arrangements, please send us a cancellation instruction by email or submitting our customer support. We will cancel your booking from the date we receive and acknowledge your written instruction to do so.
More Questions
If you have any technical or travel related problems or questions, please contact us by sending a request through the query form, live chat or email. We will be on standby and ready to serve you.
Flight delay?
Yes, of course. We always track your flight in real time.
If your flight arrives earlier or is delayed, we will know and the driver will wait for you accordingly.
There is no additional charge for flight delays.
FAQS:Services
FAQS:Payment

ORIENTAL ESCAPE

No.11, Soi Borommaratchachonnani 73, Borommaratchachonnani Road, Chim Phli, Taling Chan
Bangkok - Thailand 10170

Email

Hour: Mon-Sat 10:00-18:00 h. GMT+7

Call Us

EN 02-101-0100
TH 02-101-0101

091-007-0007 [HOTLINE]

CUSTOMER SUPPORT