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FAQs - Sightseeing Service

How difference between PRIVATE TOUR and JOIN-IN TOUR service?
General Features
Pick-up / Drop Off Your hotel onlyMany hotels
Driver arrival timeOn time+/- 15 Minutes
(Depend on Traffic)
Guide Service PrivateGroup
ItineraryFlexibleOn Schedule
Time FreeAvailableN/A
Shopping TourNoYes
Reservation/Booking
Confirm the availability 1 bussiness day 1 bussiness day
Depature date DailyCheck
Number of PassengerOpenLimit
Inclusion
Guide
Transfer from/to Hotel Downtown only
Admission Fee
Meal
Drinking water in vehicle
Expressway or Motorway use during the tour
Tourist Guide
Tourist Guide Oriental Esape TeamOther Company
Tour LanguagesOn Request Thai/English only
Transportation
DriverOriental Esape TeamOther Company
Car & VanOur Vehicle Other Company
Insurance
Cost
Tour serivce costHigherLower
Special Discount (Return Customer/Buy many services)
Payment
Cash on Arrival/Meeting
Online Pre-payment by Credit Card
How can I book your sightseeing service?
Once you have decided on your services required please:
Step 1 : Check the tour rates & availability
Step 2 : Complete the reservation form
Step 3 : Confirming your reservation
Step 4 : Receiving Confirmation
Step 5 : Meeting & Making Payment
What can I expect after I have completed my reservation or my booking?
After completing the booking form, you should immediately received an email detailing your booking request. If correct, and you wish service provided by Oriental Escape, please confirm your reservation by click the link submission. Then you will received the confirmation voucher online.
If our online agents have not been able to confirm all details as requested, they will advise you of the elements that have not been able to confirm and offer alternatives. If you are happy with the details confirmed, then you will proceed with the payment process.
How do I know whether my reservation is confirmed?
We will send you a confirmation by email.
How do I make payment?
Oriental Escape have several payment methods. We try to make booking as easy as possible. 'Click Here' for more info.
What types of Credit Cards do you accepted?
We accept Visa and MasterCard and we plan to add other cards as soon as possible. Credit cards are our preferred method of payment, mainly because it allows us to quickly verify your payment information and send your booking request on its way as fast as possible. You can safely enter your credit card details via our secure server, which encrypts all submitted information. Please note that your credit card will be charged in Thailand Baht.
Is it safe to use my credit card online?
Yes, it is extremely safe. Oriental Escape take your security very seriously. When making a purchase via our secure server, your credit card or debit card and name and address are encrypted using Secure Sockets Layer (SSL) 128 Bit encryption technology before being transmitted to us over the internet. If you are still unsure about sending your credit card details to us via the Internet, then we suggest you use one of our additional payment options.
Why is my credit card rejected?
There are a few possibilities:

- Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purpose
- Make sure the input details are correct
- Make sure the card expiration date do not precede the reservation date
- Make sure you have not reached your credit limit
- Your issued bank blocks the card from internet usage for security reasons
- Unusual or unusually large transaction
- The issuing banks server was down/unavailable for some reason
- If a credit card has been used several times in one day for internet based transactions this can also result in a rejection
- If you get an error apart from the reasons above, please contact your Online Agent
Can you offer us some discount?
>> 3% Discount between the purchase of THB 10,000 - THB 49,999
>> 5% Discount between the purchase of THB 50,000 - THB 99,999
>> 7% Discount between the purchase of +THB 100,000
>> Special discount also offer for return clients. (please contact us for to received a coupon with a promotional code)
*** However the discount could be offer for tour & transfer services only. No discount for hotel room & meal arrangement
How can I book several service?
To book several services, you will need to book each travel services separately. For each service you book, you will be asked for a different set of information.
Tips?
Gratuities to the guide and driver although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
The service I need is not listed, what should I do?
If you are looking for a tour in our coverage, we are certain we can help you customize your vacation. Give us your preference through our custom trip form and our online agent will work with you closely to create your dream vacation package.
What if I need to change or cancel my booking?
If you want to cancel your travel arrangements, you must send us a cancellation instruction by submitting our cancellation form. We will cancel your booking from the date we receive and acknowledge your written instruction to do so.
Note : An amendment or cancellation fee will apply. Please see our cancellation policy for more details
More Questions?
If you have any technical or travel related problems or questions, please:
>> Visit Oriental Escape's Frequently Asked Questions.
>> Contact us by sending a request through the query form or email. We will be on standby and ready to serve you.