ORIENTAL ESCAPE
USER LOGIN
 

Frequently Asked Questions


Accomodation & Hotels

What if I need to change or cancel my booking?
Ans. If you want to cancel your travel arrangements, you must send us a cancellation instruction by submitting our cancellation form. We will cancel your booking from the date we receive and acknowledge your written instruction to do so.
Note : An amendment or cancellation fee will apply. Please see our cancellation policy for more details.
What are the check in and check out times?
Ans. Normal policy for hotels displayed on our web site is that check in time is from 2:00 PM (14:00 hrs.) and the check out time before Noon (12:00 hrs).
Is the rate per person or per room?
Ans. Single room rates, double/twin room rates and triple room rates are different. In the normal case, single and double rates are the same.
However, you have to enter the number of occupants to get the exact rate for your reservation.
Note : If you select 1 adult upon making the reservation and then come to check in 2 adults, the hotel will collect extra charge for the second person directly from you even though the rate for 1 or 2 persons might be the same.
What are the different room categories?
Ans. Generally hotels tend to place their bedrooms within four different categories: Standard | Superior | Deluxe | Executive/Suite.

The actual differences between the bedrooms varies from one hotel to another, with executive being the highest standard of room.
>> Single Room (SGL) : A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
>> Double Room (DBL) : A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
>> Twin Room (TWN) : A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed.
>> Triple Room (TRP) : A triple room is designed to accommodate three people only. The room will contain either one queen and one single bed / or three single beds
Note : All kinds of room category are on request and depend on room availability.
How to make a hotel reservation?
Ans. Booking hotels with Orienal Escape is easy, secure and can save your money :

[1] Select your hotel
- Once you have selected your hotel please complete the booking form and then send it to us by clicking the ’submit' button located at the end of the form.

[2] Confirming your reservation
- After sending the booking form to us you will immediately receive an email detailing your booking request.
- We will then process your hotel booking and aim to confirm your booking or advise on hotel availability within 24 bussiness hours.
If your selected hotel is available we will send you an email informing you of the details of your booking, total cost and payment date.
- If your selected hotel is unavailable then we will try to suggest an alternative hotel for your consideration.

[3] Making payment
- If your selected hotel is available, our booking confirmation email will advise you of our requested payment date.
- Payments can be made by using our secure online payment form.
- We accept payments by Visa and Master Card.
- Our cancellation policy will apply once you have submitted your credit card details.

[4] Receiving your hotel voucher

- You will receive 'Confirmation Voucher' immediately after confirmation of payment online success.
Where is the hotel situated?
Ans. The full address and contact numbers of the hotel will be listed on your confirmation email which will be sent simultaneously at the conclusion of your booking. Full details and a link showing the hotel location on a map are also available on every hotel listing on the site.
However, we recommend you to reserved Oriental Escape’s transfer service to your save & comfortable trip.
What does 'Instant Confirmation' mean?
Ans. Instant confirmation means that the indicated rooms are readily available and your reservation can be confirmed once you complete the payment.
Are the rates the same for everyone?
Ans. Some hotels apply different rates for local residents and some nationalities. Rates displayed by us may be subject to change depending on nationality.
Our reservation staff will e-mail you advising of any rate differences and requesting your approval before processing your credit card.
Why is the price different to when I last checked?
Ans. This normally depends on market conditions and currency fluctuations. During peak tourist season, convention, fairs etc. the prices are likely to change. Slight variation on periodical basis is more likely to reflect fluctuation in currency exchange rates.
However, once booked the price for a hotel is fixed as that at the time of reservation.
Can I contact the hotel to check the record of my reservation?
Ans. Once you receive the confirmation from us, you are able to check your record with the hotel directly.
Can I use my reward points from Accor, Mariott, Starwood, Hilton etc. on your site?
Ans. No. Only reservations made directly with the participated hotels can use reward points.
My special requests guaranteed?
Ans. As indicated this will depend on each individual hotel’s availability. We will certainly pass your special request on to the hotel but this is not guarantee.
Do I need to confirm my reservation with the hotel directly?
Ans. No. You don't need to. We have confirmed the reservation on behalf of you already along with the prepayment.
How long does it take to get confirmation?
Ans. After you have submitted your booking request, we will immediately process your booking with the hotel. If your payment has been successfully processed and your reservation is confirmed, you will receive your Hotel Voucher by email usually within 24 hours (business days). We will do the utmost to meet your booking request as fast as possible.

For many of the hotels, we have been allotted rooms enabling instant confirmation. This list of hotels is growing. For hotels we do not yet have allotments for and cannot instantly confirm your booking, we will contact our hotel and normally confirm your booking within 24 hours (business days).
How do I check-in at the hotel?
Ans. The confirmation voucher is required to be presented upon check-in to avoid problems.
If I reserve more than one room, can I use my name as the guest for all rooms?
Ans. We require at least one guest name for each room in case you reserve more than one room. This is done in order to prevent the confusion.
Do you charge a service fee?
Ans. There is no charge for using our service. Our service is absolutely free.
How do I know when the reservation is confirmed?
Ans. Please allow 24 hours to process your request during business days (Monday to Friday). Generally, we will be able to confirm your booking much earlier, depending on the hotel respond time.
What is meant by 'On Request/ Confirmation by email?
Ans. Before proceeding with your reservation, we must check availability at some hotels by phone or fax first. Such hotels will be confirmed by email to you within 1 business day.
Will I get the same rate if I reserve a room through the hotel directly?
Ans. No. The rates displayed on our site are available only through this service. Hotel walk-in rates are more expensive than our rates. All reservations must be paid for in advance upon receiving confirmations from us. This is the only way to guarantee occupancy to the hotels and keep our prices low.
Is your rate inclusive of taxes and service charges?
Ans. All the rates displayed on our site are inclusive of applicable taxes and service charges. However, some hotels, especially where payment is settled directly with the hotel, taxes and service charge may not be included. This is clearly indicated in the remark under price table.
What is the child policy?
Ans. Children (2-11 years) can stay free of charge with their parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast is normally 50% of the adult’s rate.
In case you require an extra bed for your child (2-11 years old), the three person rate applies, which means that you have to select triple room type in the reservation form.
I already paid for my room reservation, why does the hotel ask for my credit card again?
Ans. Some hotels will require your credit card details again upon check-in in order to guarantee for other possible expenses i.e. telephone, mini bar, etc.
Do you offer special discounts (for airline staff, seniors, travel agent, etc)?
Ans. No. Generally, we do not get any special rates from hotels for Airline or travel industry professionals.
Are airport tranfers included in the hotel price?
Ans. As a general rule, most hotel prices provided on our site do not include airport transfers. If they are included there will be a special remark under hotel rates table.
Can I use my debit card to make a online payment?
Ans. No. Only credit cards are accepted at present.

support