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Frequently Asked Questions


Tourist Guide

How can I find your staff at Bangkok Suvarnabhumi Airport when I arrive?
Ans. Although Suvarnabhumi Airport is the largest single building airport terminal in the world but the meeting areas in the arrival hall are too small and alway crowed with travel agents and local people. As we are a member for Association of Thai Travel Agents (ATTA). On arrival you will be met inside terminal at the exit from baggage reclaim.

For International Flights:
>> Whether you are taking Exit B or Exit C (please use nearest exit), after walk out of the gate you will see GROUP TOUR BOX on your "Left-Hand side".

For Domestic Flights:
>> You will be taking Exit A. You will meet our staff right after exit from the baggage claim area. (Please do not walk to the International Zone)

Our representative will wait for you with YOUR NAME on the sign-board. Once we find you, we will direct you to the transfer point.

Important:
* In case you cannot find our airport representative, please recheck the arrival flight board in the arrival hall and note the EXIT you should take for the particular flight and proceed to the assigned EXIT to meet our representative. If you still unable to find us,
[1] Please call to our HOTLINE PHONE NUMBER # 091-007-0007 or
[2] Contact counter ATTA (Association of Thai Travel Agents).
Our representative will direct to you immediately.
* International Arrival processes (step-by-step) : https://youtu.be/u0_5f5Xv7lw.
* Please print out : Bangkok Suvarnabhumi Airport Layout & Meeting Point Map
What if I need to change or cancel my booking?
Ans. If you want to cancel your travel arrangements, please send us a cancellation instruction by email or submitting our cancellation form. We will cancel your booking from the date we receive and acknowledge your written instruction to do so. Read our cancellation policy.
How can I book your tourist guide service?
Ans. You can book in 3 easy steps!
Step 1 : Check the service rates & availability by select service duration and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue booking more guide services & dates or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.

Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.
Can your guide speak English?
Ans. Yes, our guides are able to speak good English.
Can you offer us some discount?
Ans. Special discount & service upgrade also offer for return clients.
Tipping?
Ans. Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
Can I use my debit card to make a online payment?
Ans. No. Only credit cards are accepted at present.

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