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Frequently Asked Questions


Why is my credit card rejected?
Ans. There are a few possibilities:

- We accept 'ONLY' Visa & Master card. (Not able to pay by AMEX, E-Card, Web-Card, Eletronic Card, Business or Corporate Card, and other card)
- Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purpose
- Make sure the input details are correct
- Make sure the card expiration date do not precede the reservation date
- Make sure you have not reached your credit limit
- Your issued bank blocks the card from internet usage for security reasons
- Unusual or unusually large transaction
- The issuing banks server was down/unavailable for some reason
- If a credit card has been used several times in one day for internet based transactions this can also result in a rejection
- If you get an error apart from the reasons above, please contact your Online Agent.
When will my credit card be charged?
Ans. Your credit card will be charged for the full cost when we confirm availability of the services/hotel rooms/air-ticket. The Confirmation Voucher will also be available at this time.
What types of Credit Cards do you accepted?
Ans. We accept Visa and MasterCard and we plan to add other cards as soon as possible. Credit cards are our preferred method of payment, mainly because it allows us to quickly verify your payment information and send your booking request on its way as fast as possible. You can safely enter your credit card details via our secure server, which encrypts all submitted information. Please note that your credit card will be charged in Thailand Baht.
What are Verified By Visa and MasterCard SecureCode?
Ans. Visa and MasterCard have developed authenticated payment capabilities to improve online transaction security. By creating a virtual signature in the form of a password chosen by you when you sign up, Visa and MasterCard hopes to provide a safer online commerce experience for Cardholders.

Verified By Visa and MasterCard SecureCode enable two parties (card holder and card issuer) to authenticate each other by exchanging digital certificates (electronic identifications) before proceeding with an online transaction, assuring the Cardholder that he is dealing with a legitimate merchant and providing the merchant with proof of participation of the real Cardholder. This gives both parties the confidence to proceed and creates a digitally signed record of the transaction that can be verified afterwards.

Get more detailed information about the Verified by Visa program. You can also directly activate your credit card for Verified by Visa online. For Master Card SecureCode, find out more about this verification process on the Master Card SecureCode page.
How long does it take to process the refund?
Ans. The refund process normally takes 15-45 days depending on each banking system. If you have any questions about the refund, please contact us at any time.
How do I make payment by Credit Card?
Ans. Credit card payments can be made via the Internet Only. Your credit card information is secure on our website. Upon payment, your details are sent to the bank directly. All of your credit card information will not be stored anywhere, not on the Oriental Escape nor on the bank servers for maximum security.

You will receive 'Confirmation Voucher' & 'Notification Email' immediately after confirmation of payment online success.
Do you accept Credit Card Payment over the telephone or email?
Ans. NO. None of our employees will ever ask for your credit card details.
Will my credit card be charged if I don't use the service as scheduled?
Ans. Yes. The credit card is charged up front when your reservation is confirmed. If you do not inform us inadvance, No refund will be issued for this case.
Cancellation fee?
Ans. Please see our cancellation policy for more details.
Is it safe to use my credit card online?
Ans. Yes, it is extremely safe. Oriental Escape take your security very seriously. When making a purchase via our secure server, your credit card or debit card and name and address are encrypted using Secure Sockets Layer (SSL) 128 Bit encryption technology before being transmitted to us over the internet. If you are still unsure about sending your credit card details to us via the Internet, then we suggest you use one of our additional payment options.
Can I use my debit card to make a online payment?
Ans. No. Only credit cards are accepted at present.
Can I use my debit card to make a online payment?
Ans. No. Only credit cards are accepted at present.

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